A part of Business Process Management (BPM), which includes Design, Modeling, Execution, Monitoring, Optimization, and Reengineering.
Retrieving critical, real-time process performance information from modeling or monitoring phrase.
Governing the entire lifecycle of business processes using policies, standards, and guidelines.
Identifying the actual or potential bottleneck, as well as the potential opportunities for cost saving or other improvements by evaluating the deployed business processes against the stated operational and performance objectives.
Simulating new processes by using “what if” scenario. Applying those enhancement in the design of the process, and creates greater business value for our clients.
Services including help desk, sales and marketing activities, and customer services, etc. With native speakers of English, Chinese, or any other major language preferred.
Well-trained staffs to transfer, respond, and document all your clients’ queries, complaints, feedback into the system accordingly. Telephone, fax, e-mail, letter, and online live chat are all available at your service.
Providing both offshore and near shore outsourced contact centers to support your customer services function in a wide-timely frame from different time zones.
Use modern technologies and systems we’ve developed on our own, facilitate the efficiencies and stabilities of our services and of course, with the highest level of safety to secure your data.
In additional to executive search, we also offer recruitment process outsourcing services as well. We manage the whole hiring processes from job profiling to onboarding of the new employees, including staff, technology, method, and reporting, etc.
We can save you a lot of time purely by going through the resumes and conducting the first round of interviews, by which should usually leave only 5%~10% candidates for the further interviews.
We can also manage further interviews with hiring managers from your enterprise or conducting any other processes you’d like to use within your recruiting processes. For example, like on-line assessments, writing tests, on-line video interviews, conference calls, etc. Together, we bring you better, less expensive, and more efficient recruiting process services.
With our offices in East Coast Time Zone, West Coast Time Zone, and Asia Pacific countries, we can provide our services on a 24-hours-a-day and 7-days-a-week basis for our clients to ensure they won’t miss any calls, e-mails, fax, letters, or on-line live chat messages from around the world.
Working nonstop on your BPO projects with our colleagues from around the world to ensure you can see the results as the soonest. Our services will be extremely helpful if you have any urgent and labor-intensive projects, we help you catch up with the deadline and lower the overall cost to a more reasonable level.